At HSBeautyCare, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you receive, we are here to help. Please carefully review our Refunds and Return Policy below.

1. Returns
You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the product must be unused, in the original packaging, and in the same condition that you received it. Proof of purchase, such as a receipt or order confirmation, is required to process your return.

2. How to Return a Product

• Contact our customer support team at [Insert Contact Info] to request a return authorization.
• Once your return is approved, we will provide instructions on where to send the returned product.
• Please ensure the item is securely packaged to avoid any damage during transit. Customers are responsible for shipping costs for returning items unless the return is due to a defective or incorrect item.

3. Non-Returnable Items
Certain items cannot be returned, including:

• Gift cards
• Sale items or clearance products
• Opened or used skincare and cosmetic products due to hygiene and safety reasons

4. Refunds
Once we receive and inspect your returned product, we will notify you via email. If the return is approved, your refund will be processed, and the original method of payment will be credited. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:

• First, check your bank account or credit card statement again.
• Then, contact your bank or credit card company as it may take additional time before your refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Contact Info].

6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our customer service team for further assistance.

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with photos and a description of the issue. We will either provide a replacement or offer a refund depending on the situation.

8. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is damaged, defective, or incorrect. In those cases, HSBeautyCare will cover the return shipping costs.